We begin by identifying skilled non-technical talent across Africa through trusted networks, targeted outreach, referrals, and vetted professional communities. Our goal is to attract motivated individuals with strong work ethics and proven experience in customer service, operations, virtual support, and administrative roles. This ensures our talent pool is rich with capable, committed professionals from day one.
Each candidate goes through a detailed background and CV review. We verify their experience, strengths, and track record to confirm they can perform effectively in the roles they’re applying for. This helps us filter out applicants who don’t meet our standards and retain only those who bring both competence and reliability to the table.
Candidates who pass the screening stage participate in a live video interview. Here, we evaluate their communication skills, professionalism, problem-solving ability, and overall readiness for remote, client-facing work. This step helps us understand not just what they’ve done, but how they think, interact, and carry themselves.
Depending on the role, candidates complete practical tests—such as customer service scenarios, email writing samples, administrative tasks, typing assessments, and organizational challenges. These tests allow us to measure real-world performance and ensure candidates can deliver quality work consistently.
Ability matters, but the right fit matters even more. We assess each candidate’s work style, values, communication approach, time-zone availability, and personality. This helps us match you with individuals who not only meet your business needs but also align with your team culture and expectations for long-term collaboration.
After narrowing down the strongest candidates, we present only the top matches for your review. Each candidate has been thoroughly vetted and prepared to integrate smoothly into your workflow. From there, you choose who fits best, and we support the onboarding process to ensure a seamless start for both you and your new team member.
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